Shipping & Deliveries | FAQS
When can I expect my parcel?
Please allow 3-7 business days for the successful delivery of your parcel by Standard Delivery, if over 7 days, please see “How do I track my order?" OR "I have a Missing / Lost Order?"
Please allow up to 2 days for the successful delivery of your parcel by Express Delivery.
How do I track my order?
You will receive a 'DISPATCH' email containing your tracking number.
You will then receive email notifications directly from the carrier updating you on the progress of your order.
What forms of delivery does SABA online offer?
We offer Standard Delivery and Express Delivery (within Metro areas). For Standard Delivery, the carrier will aim to deliver between 3-7 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times. For Express Delivery, the carrier will aim to deliver within 2 business days after your order has been placed.
If there is no one at the delivery address a calling card will be left and the order will be returned to the depot.
Deliveries cannot be made to post office boxes.
How much is delivery?
Standard delivery is a $10 flat rate for all orders. Express Delivery (within Metro areas) is a $15 flat rate for all orders. However, if your order total is $200 or more standard delivery is FREE.
Does SABA ship internationally?
Yes, please check list of countries when entering your address at the checkout.
- International orders will arrive between 7 and 14 working days after being placed.
- Deliveries below $200 to New Zealand cost a flat rate of $25.
- Deliveries to all other international destinations cost a flat rate of $40.
- All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
How will my order be shipped?
We have a network of carriers to help ensure a prompt delivery. Our primary source of shipping is Australia Post. However we also use STARTRACK in some instances, the carrier information for your specific order can be found on your 'Dispatch' email.
Do I need to be home for my delivery?
Yes, as a signature is required on delivery, please provide a physical address (no PO Boxes) where you or someone else will be available to sign for your parcel.
If no one is available to sign for the parcel, an 'attempted delivery' card will be left at the address with further instructions including which post office or Depot you can pick up your parcel from.
I have a Missing / Lost Order?
The carrier will aim to deliver between 3-5 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times.
If you have waited over 5 business days contact the carrier and quote your tracking number from your 'Dispatch' email.
If an investigation is required please allow the carrier up to 5 business days to provide you with a resolution, however, If the carrier cannot locate your items OR they have confirmed the order is 'Lost', contact us 'here' using the option ''I have not received my order" and we will investigate further.
For any order which is confirmed by the courier in writing to be 'lost' a full refund will be provided to you.
Email us now or phone 1800 441 739.
Our Sydney based customer care team operate from Monday to Friday between 8:00am and 6:00pm AEST.