RETURNS

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Easy Returns! If you change your mind, you can return your online order within 21 days of your order date. Plus FREE returns & exchanges In-store.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns


Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store Yes No Yes*
Store-to-Door Yes No Yes*
Phone Order Yes No Yes*

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Choose from 2 easy ways to return

Australia Post

Easy Returns ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
Store Locator

Return or Exchange In-store (Free)

  • Eligible for Australian orders only.
  • Excludes Myer and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Call us on 1800 441 739

(Monday to Friday between 7:00am and 7:00pm AEST)

RETURNS FAQs

Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International).
Our Sydney based customer care team operate from Monday to Friday between 7:00am and 5:00pm AEDT and Saturday between 9:00am and 5:00pm AEDT.