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RETURNS
Click here for Delivery FAQ >Easy Returns! If you change your mind, you can return your online order within 21 days of your order date. Plus FREE returns & exchanges In-store.
See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns
| Purchase Made | Return In-store | Return Online | Exchange In-store |
|---|---|---|---|
| Website | Yes | Yes | Yes* |
| Collect In Store | Yes | Yes | Yes* |
| In-Store | Yes | No | Yes* |
| Store-to-Door | Yes | No | Yes* |
| Phone Order | Yes | No | Yes* |
*Returns in-store with Afterpay applicable for refund only, no exchange is provided.
Choose from 3 easy ways to return
Easy Returns ($6.99)
- Attach your Easy Return label to your parcel (included in your order).
- Record your tracking number from your Easy Return label.
- Drop your parcel off at your local Australia Post Office or Post Box.
- Can't find what you're looking for? Read our Returns FAQs below.
- Don't have an Easy Return Label? Contact us or Book your return online here
Courier Pick Up ($5.39)
- Book your return online here through the returns portal.
- Print your label & stick it on your parcel. (Ensure it is clearly visible)
- Ensure your item is ready for pick-up at the set location.
- Please ensure that you have read our 'Returns Policy' information here.
- Can't find what you're looking for? Read our Returns FAQs below.
Return or Exchange In-store (Free)
- Eligible for Australian orders only.
- Excludes Myer and David Jones.
- Find your nearest store here to return or exchange an item for free.
- Please ensure that you have read our 'Returns Policy' information here.
- Can't find what you're looking for? Read our Returns FAQs below.
Need more help? Call us on 1800 441 739
(Monday to Friday between 7:00am and 7:00pm AEST)
RETURNS FAQs
Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International). Our Sydney based customer care team operate from Monday to Friday between 7:00am and 7:00pm AEDT.
