RETURNS


Items purchased from the 15th November, 2018 through to December 24th, 2018 (inclusive) can be returned up to January 31st, 2019. Plus FREE returns & exchanges In-store.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store No Yes Yes*
Store-to-Door Yes No Yes*
Phone Order Yes No Yes*

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.


Enjoy extended returns! Items purchased from the 15th November, 2018 through to December 24th, 2018 (inclusive) can be returned up to January 31st, 2019.
Plus FREE returns & exchanges In-store.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns


Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store Yes No Yes*
Store-to-Door Yes No Yes*
Phone Order Yes No Yes*

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.

Choose from 3 easy ways to return

Australia Post  Easy Returns ($6.99)
  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact us or Book your return online here

Couriers Please  Courier Pick Up (From $5.39) Book a return
  • Book your return online here through the returns portal.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Store Locator  Return or Exchange In-store (Free) Find a store
  • Eligible for Australian orders only.
  • Excludes Myer and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Call us on 1800 441 739

(Monday to Friday between 7:00am and 7:00pm AEST)

RETURNS FAQs

  • Will you be offering extended returns over Christmas?
    • Extended return policy: Items purchased from the 15th November, 2018 through to December 24th, 2018 (inclusive) can be returned up to January 31st, 2019. All purchases made after December 24th, 2018 will revert to our standard store / online returns policy.

  • How does Easy Returns work?
    • Simply apply your Easy Returns label to the parcel you are returning and drop off at your nearest Australia Post box or Office.

  • What is the SABA Returns Policy?
    • As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

      This is when the item:

    • Has a problem that would have stopped someone from buying the item if they had known about it
    • Is unsafe
    • Is significantly different from the sample or description
    • Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.
    • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

      If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

      In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

    • The item must be unworn, unwashed and have the original tags still attached.
    • All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights.
    • For all online purchases that meet the returns requirements, simply click HERE and choose your preferred method of return from the 3 options. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. You can also return your online order at any freestanding SABA store with your confirmation email and the item(s) for a full refund within 21 days. Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us. Note: Once received we'll process your request within 3-5 business days. We will email you once your order has been refunded.

      Please ensure you keep a copy of the return information which will be emailed to you including the tracking number, this is required if we need to track a return.

      Not what you were looking for? contact us

  • How do I return an online purchase?
    • If something isn't right we are happy to offer a refund from our Online Store on all products within 21 days of placing your order, in line with our Returns Policy.

      Items purchased during Sale, Clearance, Outlet or on discount, that meet the returns requirements, are all eligible for refund. Exchanges on Online Purchases are only available in one of our freestanding stores (Excludes Myer and DJs.)

      3 Simple ways to return:

      • Australia Post: Book a return, print the label and drop in the post box
      • In Store: Return or Exchange for free at your local store
      • Courier: Collected from your door.

      Afterpay and Paypal purchases are valid for refund via post or courier, and refund in one of our freestanding stores. We cannot offer an exchange on Afterpay and Paypal purchases.

      In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.

      To return or exchange in store, please ensure you have your order confirmation email to hand.

      Book a Return

      If you have received faulty goods, please contact us

  • How do I return a faulty online purchase?
    • As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

      This is when the item:

      • Has a problem that would have stopped someone from buying the item if they had known about it
      • Is unsafe
      • Is significantly different from the sample or description
      • Doesn't do what we said it would do, or what you asked for and can't be easily fixed.

      Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

      If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

      If you have received faulty goods, please contact us to organise your return or alternative process

  • Can I exchange my online purchase?
    • If something isn't right we are happy to offer an exchange in one of our freestanding stores (excludes Myer, David Jones or Clearance stores) within 21 days of placing your order, in line with our Returns Policy.

      We cannot exchange Afterpay purchases.

      To exchange in store, please ensure you have your order confirmation email to hand.

      Contact your local store if you wish to check stock availability.

      Unfortunately we cannot offer an exchange via postal returns.

      Not what you were looking for? contact us

  • Can I return my online purchase in store?
    • Refunds are available in any of our freestanding stores (excludes Myer and DJs) within 21 days of placing your order, in line with our Returns Policy.

      To return in store, please ensure you have your order confirmation email to hand.

      Find a store with our Store Locator



      Not what you were looking for? contact us

  • How do I return an item purchased with Afterpay or Paypal?
    • Orders paid for with Afterpay or Paypal can be returned in store or online for a refund within 21 days of placing your order, in line with our Returns Policy.

      Unfortunately we cannot offer an exchange in store on Afterpay purchases.



      Not what you were looking for? contact us

  • Can I return a Sale, Clearance or discounted item?
    • Items purchased during Sale, Clearance, Outlet or on discount, that meet the returns requirements, are eligible for refund or exchange.



      Not what you were looking for? contact us

  • When will I receive my refund?
    • Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us.

      Once received, we will process your request within 3-5 business days. We will email you once your order has been refunded.



      Not what you were looking for? contact us

  • Can I track my return?
    • If you have booked your return via Australia Post or Courier pickup, you can track your return back to our warehouse.

      Track My Return



      Not what you were looking for? contact us

  • How do I return an international purchase?
    • For all online international purchases that meet the returns requirements, please contact us to organise your return.

      Once you have posted your International Return, refunds can take up to 21 days to be processed.

  • How do I return or exchange a Store-to-Door purchase?
    • If something isn't right we are happy to offer a refund or exchange on all products within 21 days of placing your order, in line with our Returns Policy.

      Items purchased via Store to Door are considered In-store purchases and must be returned in-store.

      Not what you were looking for? contact us

  • How do I return an item purchased from a SABA Store?
    • If you are not entirely happy with your SABA purchase please return to your nearest freestanding SABA store (Excludes Myer and DJs) and ensure it in a saleable condition with your original receipt within 14 days for an exchange, credit or refund.

      If you purchased your SABA item at David Jones or Myer, please return your item back to that store and refer to their returns policies.

      The item must be unworn, unwashed and have the original tags still attached. All returns must be made within 14 days of receipt date.

      Find your nearest store with our Store Locator



      Not what you were looking for? contact us


Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International).
Our Sydney based customer care team operate from Monday to Friday between 7:00am and 7:00pm AEDT.

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