RETURNS

RETURNS

Click here for Delivery FAQ >

Easy Returns! If you change your mind, you can return your online order within 21 days of your order date. Plus FREE returns & exchanges In-store.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns

Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store Yes No Yes*
Store-to-Door Yes No Yes*
Phone Order Yes No Yes*

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Choose from 3 easy ways to return

Australia Post

Easy Returns ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact us or Book your return online here
Couriers Please

Courier Pick Up ($5.39)

  • Book your return online here through the returns portal.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.
BOOK A RETURN
Store Locator

Return or Exchange In-store (Free)

  • Eligible for Australian orders only.
  • Excludes Myer and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.
FIND A STORE
RETURNS POLICY >

Need more help? Call us on 1800 441 739

(Monday to Friday between 7:00am and 7:00pm AEST)

RETURNS FAQs

Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International).
Our Sydney based customer care team operate from Monday to Friday between 7:00am and 7:00pm AEDT.

< BACK TO HELP CENTRE