RETURNS
Items purchased from the 15th November 2019 to 24th December 2019 (inclusive) can be returned for change of mind up to and including January 31st, 2020. All purchases made after December 24th 2019 revert to our standard returns policy. For further details, see our FAQs section below.
See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns
| Purchase Made | Return In-store | Return Online | Exchange In-store |
|---|---|---|---|
| Website | ✔ |
✔ |
✔ |
| Collect In Store | ✔ |
✔ |
✔ |
| In-Store | ✔ |
✖ |
✔ |
| Store-to-Door | ✔ |
✖ |
✔ |
| Phone Order | ✔ |
✖ |
✔ |
*Returns in-store with Afterpay applicable for refund only, no exchange is provided.
Choose from 2 easy ways to return
Easy Returns ($6.99)
- Attach your Easy Return label to your parcel (included in your order).
- Record your tracking number from your Easy Return label.
- Drop your parcel off at your local Australia Post Office or Post Box.
- Can't find what you're looking for? Read our Returns FAQs below.
Return or Exchange In-store (Free)
- Eligible for Australian orders only.
- Excludes David Jones.
- Find your nearest store here to return or exchange an item for free.
- Please ensure that you have read our 'Returns Policy' information here.
- Can't find what you're looking for? Read our Returns FAQs below.
RETURNS FAQs
Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International). Our Sydney based customer care team operate from Monday to Friday between 7:00am and 8:00pm AEDT and Saturday between 9:00am and 5:00pm AEDT.